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Baylor Health Care System > My Account > Patient Registration and Billing Center

Patient Registration and Billing Center 

Welcome to Baylor Scott & White Health's Patient Registration and Billing Center. The information provided here will help you prepare for your visit with us and answer your billing and finance questions. We encourage you to read through these pages and learn more about expediting the check-in process at registration, estimating and managing the costs of your services, and understanding the billing process. If you would like to discuss your account with us or have a question not answered here, please visit a financial counselor or contact our Customer Service Department anytime Monday to Friday from 8‐11:30 a.m. and 12:30‐5 p.m. at 1.800.725.0024.

A Letter from Baylor Scott & White's Centralized Business Services

Read our welcome letter to understand the Patient Registration and Billing Center.


The pre-registration process assists us in preparing for your visit, saving you valuable time during the day of your test or surgical procedure. Once we receive your information, we will verify your insurance benefits and make efforts to complete pre-certification and prior authorization work before your visit. A Pre-Registration representative may also contact you prior to your visit to go over your specific insurance information and offer an estimate for any out-of-pocket expenses.

Please call 1.877.810.0372 or complete the online form. Our hours are:

  • Monday to Thursday 
    8 a.m. to noon and 12:45-5:30 p.m.
  • Friday and Saturday
    8 a.m. to noon and 12:45–4:30 p.m.
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Please note if your physician requires pre-admission testing (PAT) or pre-operative testing or if you are not sure, you should speak with a pre-admission/pre-operative testing nurse at the facility where your procedure is scheduled to determine if an assessment is necessary.

Estimate Your Cost of Care

At Baylor Scott & White, we recognize your desire for more meaningful and transparent price information, so you can make an informed choice. We are pleased to provide a price estimating service to our patients to help you better manage your care. Please call 1.844.825.0002. Our hours are 8 a.m. to noon and 12:45-5:30 p.m. Monday through Thursday and 8 a.m. to noon and 12:45-4:30 p.m. Friday and Saturday.

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Insurance Plans Accepted

While Baylor Scott & White accepts most major insurances, there are many different levels of insurance plan coverage and coverage is subject to change at any time and without notice. Please check with your insurance company directly to ensure that Baylor Scott & White is participating with your specific plan and you are receiving the most recent and accurate information about your service.

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Pay Your Hospital Bill

You can pay your bill online, by phone, mail or in person at the Baylor Scott & White facility where you received your services.

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Financial Assistance Options

Baylor Scott & White offers a variety of financial assistance options available to our patients who are uninsured and underinsured. We offer hospital financial assistance, assistance with enrollment in third-party programs, interest-free payment plans and an uninsured patient discount.

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Insured Patients

Baylor Scott & White provides information for patients covered by a health care plan.

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Patient Billing Flow

From the moment you schedule your care with us, we are actively working on your patient account to ensure your visit (before, during and after) is seamless as possible.

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Frequently Asked Questions

Please review our FAQ section. If the information you need is not listed, please submit your question using our online form or call our Customer Service Department Monday to Friday from 8-11:30 a.m. and 12:30-5 p.m. at 1.800.725.0024.